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Recognition
of qualifications issued by other RTO's
We
recognise the AQF qualifications and Statements of
Attainment issued by other RTO's.
Recognition
of Prior Learning/Current Competency
If
you think you have the skills and knowledge to perform a
job to workplace standards you may wish to apply for
formal recognition of those skills. We acknowledge that
skills can be gained in many different ways, for example
life experience, work experience, hobbies etc. If you
apply for skills recognition you will need to supply
your assessor with enough evidence to satisfy
competence. More information about skills recognition
can be obtained from the Dept
of Education and Training website.
An initial non refundable fee is
charged for our skills recognition service. Costs
for this service are detailed in our
Courses Guide. We can
assist you through the process of
applying for skills recognition. Please contact us for
more details.
Evaluation
and Continuous Improvement
Evaluation
and feedback is welcomed from all our clients to help us
to continually improve our services. An evaluation
form can be
downloaded here. Alternatively use our
online form to submit your
comments. Thank you.
Reprint
of Certificate/Statement of Attainment
Should
you require a reprint of your qualification or statement
of attainment a small fee will be raised to cover
postage & handling, printing and administration for
this service before the replacement is posted.
Within Australia $55.00 (GST Inc)
Submission of work for assessment
When you submit work please include a
cover sheet clearly identifying who you are and
exactly what you are submitting.
Please do not send
original material, and please
keep a copy of
all work submitted. CTS will not be held
responsible for work lost in the mail.
Students must comply with copyright protection provided
by the Copyright Act 1968. More information on
copyright can be obtained from the
Australian Copyright Council and the
Australasian Legal Information Institute.
Work submitted by students must be original and their
own work. If work is used from another source this
must be acknowledged and referenced appropriately.
If students have worked together on an assessment this
should be clearly noted and information provided on the
contribution made by each student.
Request for extension for submission of
assignment work
Candidates may request an extension of due date for the
submission of work due for assessment if their
studies have been interrupted by circumstances beyond
their control. Applications for an
extension must be made in writing using the relevant
form, available for
download here.
If circumstances have changed that will predict an
extension being required in the future, please do no
hesitate to discuss this with your case manager before
the dues date where ever possible.
Return
of work submitted for assessment
Generally
work is not returned.
Should you wish to
have your work returned after assessment you must notify
our staff at the time you submit it. If you
require us to post your work back to you a postage and
handling fee will be incurred
for this service. We will advise you what charge
will be made before returning work.
Source evidence from each student is kept for audit
purposes. When work is returned source evidence is
kept in electronic format.
Reassessment
Students will be given the opportunity to be reassessed
where competency is not achieved within a reasonable
timeframe. Wherever possible, reassessment will
take place at nominal cots to the student.
Consultation will be undertaken between the student, the
assessor and Combined Team Services to determine a
suitable time and place for reassessment. A
competency Development Action Plan will be provided to
the student identifying the gaps in competency.
Confidentiality
Client information and results will be treated in
confidence. Information will not be released to a
third party without prior written permission from the
client.
Clients will be asked to sign a consent form for the
disclosure of information where required. Students
may access their personal records by lodging a request
in writing using the relevant form available
here.
Language, literacy and numeracy support
Staff can offer you extra support should you require
this and you are encouraged to approach us if you need
extra help. Alternatively we can refer you to
external help.
Assistance available includes individual coaching,
identifying best options for study and referral to
external agencies where appropriate.
Grievances,
Complaints, Appeals, Disciplinary Procedures
We
will respond to complaints promptly. We are committed
to:
-
Transparency
in decision making
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Ethical
and responsible management
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An
accessible and fair complaints process
All
complaints will be handled with regard to
confidentiality, impartiality, protection from
victimisation and procedural fairness. A full copy
of our Appeals and Complaints Procedure is available for
download
here. An appeal/complaint form can be
downloaded here. You can also find out about
the The
National Code of Good Practice for Responding to
Complaints about VET Quality
here.
Students are expected to behave honestly and fairly.
This means for example that they should not cheat,
collaborate when not authorized, or copy another
students work. All outside sources used should be
referenced appropriately. If an assessor believes
a student has behaved dishonestly in an assessment, for
example copied someone else's work without appropriately
acknowledging the source, the assessor will investigate
the matter to the extent they believe is necessary.
This will include making reasonable efforts to contact
the student to discuss the alleged misconduct.
Should the matter be minor or unintentional the assessor
may dismiss the matter. Should the matter be
serious it will be referred on to the Training Manager
and/or Chief Executive Officer for further
investigation. Disciplinary action will be taken
for serious misconduct. Action could include
asking for work to be resubmitted, providing a written
warning or cancelling a students enrolment.
Withdrawals If you wish to withdraw from a course
please complete a
withdrawal form so that we can officially withdraw
you, and also to let you know why you withdrew.
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