Confidentiality
Client information and results will be treated in confidence. Information will not be released to a third party without prior written permission from the client. Clients will be asked to sign a consent form for the disclosure of information where required.
Accessing Personal Records
Students may access their personal records by lodging a request in writing using the relevant form available here.
Language, Literacy and Numeracy Support
Staff can offer you extra support should you require this and you are encouraged to approach us if you need extra help. Alternatively we can refer you to external help.
Assistance available includes individual coaching, identifying best options for study and referral to external agencies where appropriate.
Grievances, Complaints, Appeals, Disciplinary Procedures
We will respond to complaints promptly. We are committed to transparency in decision making, ethical and responsible management and an accessible and fair complaints process.
All complaints will be handled with regard to confidentiality, impartiality, protection from victimisation and procedural fairness. A full copy of our Appeals and Complaints Procedure is available for download here. An appeal/complaint form can be downloaded here. You can also download the National Code of Good Practice for Responding to Complaints about VET Quality, which has been adopted by all state and territory registering authorities.
Students are expected to behave honestly and fairly. This means for example that they should not cheat, collaborate when not authorized, or copy another students work. All outside sources used should be referenced appropriately. If an assessor believes a student has behaved dishonestly in an assessment, for example copied someone else's work without appropriately acknowledging the source, the assessor will investigate the matter to the extent they believe is necessary.
This will include making reasonable efforts to contact the student to discuss the alleged misconduct. Should the matter be minor or unintentional the assessor may dismiss the matter. Should the matter be serious it will be referred on to the Training Manager and/or Chief Executive Officer for further investigation. Disciplinary action will be taken for serious misconduct. Action could include asking for work to be resubmitted, providing a written warning or cancelling a students enrolment.
Withdrawals
If you wish to withdraw from a course please complete a withdrawal form so that we can officially withdraw you, and also to let us know why you withdrew.
Recognition of Qualifications Issued by Other RTO's
We recognise the AQF qualifications and Statements of Attainment issued by other RTO's.
