Workplace Communication - 1 day

Morning Session: Assertive Communication – 8.30am – 12.30pm

• Communication styles

• Attitude

• Self esteem

• Active/reflective listening

• Dealing with anger and angry people

•  Dealing with passive people

Afternoon Session: Dealing with Difficult People – 1.00pm – 5.00pm

Pre requisite: Complete Assertive Communication Professional Development session

• Communication elements and barriers

• Questioning techniques

• Cultural diversity

• Generational differences

• Framework for success

• Action planning

• Responding to good and poor behaviour

• Conflict resolution

• Attitude

Time Management – ½ day

• Time wasters

• Analyse your time

• Prioritisation

• Planning and organising

• Meetings

• Time management strategies

• Technology

• Tools and techniques

• Action plan

Dates: TBA

Cost: full 1 day Workplace Communication $350 (GST Inclusive): includes morning tea, lunch and afternoon tea.

Cost: for 1/2 day sessions $175 (GST Inclusive): includes morning or afternoon tea